I can confirm they are being passed in the scratch pad. }. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. Say if Region is Africa, my next label should say which location in Africa? The values populated in one field can determine the values in another. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. Thanks for the feedback. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. The question that Ill address in this post is different than both of those scenarios though. It worked perfectly again after that. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Only do this for a few Categories for the time being. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Great Solution Mark! The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. Save my name, email, and website in this browser for the next time I comment. Alright now this should be functioning. How can i perform it . http://wiki.servicenow.com/index.php?title=Creating_Reports. We are using Istanbul Patch 3 . // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Has anyone had any issues with this with the Aspen Hotfixes? Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. Preview. What type of a field should the Record producer be? ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. You can search for prototype API javascript on google to find out more about those DOM selectors. How to hide those. Youll need to get ServiceNow support to help you with this. I just updated the code above with some versions that should work better. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. How To Find Users Logged Into ServiceNow Instance? Get all unique values in a JavaScript array (remove duplicates). Client scripts cannot be run from a list view. For several script types the RITM Glide Record is available as JS variable 'current'. } I rebuilt the test cases on demo18 and everything seems to work fine. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! id); Check out the comment from Josh B. above. It seems like this code doesnt work on the new Service Portal? My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Just recently learned about Display Business Rules. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. It performs a similar operation to populate the short_description field. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. 2015 Locate any record in any table, by . Seems to be something with the setDisplay function. 0 coins. var myVar = g_form. Find centralized, trusted content and collaborate around the technologies you use most. This editor displays the values of questions specified in the record producer. The visual representation of a variable in the Flow Designer user interface is a data pill. Label backgrounds vary, but you should be able to get it to work like this. Cheers, Mark. What is your opinion? Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. You can also view the icons within. Other times you'll need to do a GlideRecord query to get it. // Only run eval() function once to avoid recursive loop This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. My users certainly enjoy it. You can add columns to the view as you see fit. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. Here's another example that shows how you can access record producer variables using the 'producer' object. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). Subscribe to get the latest news, events, and blogs. Sign-up to get the latest news and update information from ServiceNow Guru! Can you point me in the right direction? I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Oftentimes it is more desirable to []. An incident has been opened for you. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. My only remaining issue is hiding the variable set title if all variables are hidden. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Keep it up. I have a need to edit some variables at certain stages of the workflow once the item is created. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. Thanks, -e. I think any time you can use the out-of-box behavior you should. We are noticing this in the latest version of Calgary. In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. If you preorder a special airline meal (e.g. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. All variables can be rwached through the producer object in the record . How To Add Schedule Job In Update Set In ServiceNow? Now this is how these two look in the portal: Lets navigate to the sys_choice table. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Theres no good way that I know of to do this. Well done. I think form annotations are probably the best option on a standard form. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. Why does the rule have to exist for every target table if its hte same code each time? I generally will use all lowercase with underscores if I need to include spaces in values. Unfortunately, links in labels will be overwritten with this approach. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Read on for a fairly simple solution to this problem! I modified the push line to check for mandatory attribute but the reference doesnt hold up. Open any record producer record, for example, Create Incident. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. what about related list labels? Why do small African island nations perform better than African continental nations, considering democracy and human development? 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details eval is no more evil than any other method. Worked like a charm! In the Variables tab or section, open the Please describe your issue Sign-up to get the latest news and update information from ServiceNow Guru! Both of these ways are not working. This functionality should be a user configurable property setting in Service Now. More customization options are available. This is great AdminPro! Works great on regular variables though. When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. It is possible, and this post will show you how it can be done. Record . Here we created a new choice with the following. Im wondering how I would make the required asterisk show on the field? Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. It would be nice to not include those that are empty. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. For example, the Label is more user-friendly and should be used in text displayed to the user. Thanks for contributing an answer to Stack Overflow! In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. The API call you're using g_form.getValue (.) A little tip though, dont mention the SNGuru solution. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. When the record is submitted using a record producer, you are redirected directly to the generated record. I've updated the article. Question asks for Record Producer, not for record created from Record Producer hence answer is B I stumbled across another way recently. Thanks for sharing! I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. After we made some base categories lets make some matching subcategories. function onLoad() { When setting a value, ensure the data type of the field matches the data type of the value you enter. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. All About ServiceNow Service Catalog Variables? Heres another example that shows how you can access record producer variables using the producer object. It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. Condition: current.script.indexOf ('Force population of record producer') == -1. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. Technically talking, both have different setup and architecture. Script: /***There is no dynamic way to record the record producer used so we can force it here. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Variables to collect data for record producer fields. . You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). Has anyone managed to do this successfully, or do they know how to? The answer is client scripting. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. Im not aware of a way. I know your script works for others, so it must be something within my implementation of sc_task. #ServiceNow. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)?
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