Or, you can lease a new Buick Verano . Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. Please let me know if you have any further questions or if we can be of further assistance. However, good things on the horizon! Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. We specialize in lifted trucks and superior service. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Sistemista Windows/VMware (RIF. By Jan 4 2023 vehicle was smoking and over heating-inoperable. No car available for me now. Yes 199. No one ever calls back and I have to keep calling. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. Our goal is to give you a better way to purchase and service your automobile. Customer Reviews are not used in the calculation of BBB Rating. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. This is why your vehicle repairs were incomplete. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. In 2020 I already had paint peeling, not chipping, off of my bumper. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business . Laura Buick-GMC dealership at 903 N. Bluff Road. Visit us today and see for yourself. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. 10 followers 4 connections. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Owner at Laura Buick-GMC, INC Collinsville, IL. Director of Internet Sales - Laura Auto Group - LinkedIn Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. It's a collective group of good people and that comes through for the customers, he said. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. Report To: Area Sales Manager, Laura Mercier. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. ****Please Note: We are humans working with computers . We took it in and they kept it about another month and a half. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. My question has nothing to do with the millage. BBB Business Profiles may not be reproduced for sales or promotional purposes. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Laura has 9 jobs listed on their profile. Call 618-623-4768 or Email Us anytime! We went in and they charge us another $1200. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. Brian Hockett . This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. Click the link in the email we sent to to verify your email address and activate your job alert. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. I also purchased an extended warranty on the wheels and tires. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. havent heard back from them guess they dont want If GMC decides to not right this for me I will not purchase vehicles from them in the future. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. So no Im not happy and will not be any time I drive my GMC truck that rattles. Grow your business. Please let me know if you have any questions or concerns. Customer service online and in person were amazing and very friendly. I am sorry to hear you are having issues with your GMC Sierra. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. Jack Anderson III - Internet Sales Manager - Laura Buick-GMC, Inc Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. One Owner. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Thank you for bringing this matter to our attention. Come see why we are the #1 Volume Buick GMC. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. 9 complaints closed in the last 12 months. Laura Buick GMC - Home - Facebook Show All. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. Drivetrain. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Dominate search results. Jack Anderson - Owner - Laura Buick-GMC, Inc. | LinkedIn My mistake. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. In any event we are here to help. Schedule Service Contact Us For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Our selection, service, and professional staff will set us apart from other dealerships in the area. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. It has been 2 days since I asked for the information and I still have no response from them. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. ***** ****** Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Thank you for brining your concern to our attention. Other then that my sales guy was great when I bought the truck. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. This profile is powered by Birdeye. | Learn more about Laura Waller's work experience, education . BBB is here to help. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. ***** ******General ManagerLaura Buick GMC******************************* Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. approved for the Colorado through CarGurus Dan Something old and something new help Collinsville car dealership sales soar. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. That's out of more than 2,100 Buick-GMC dealerships nationwide. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! The dealership would not honor the peeling paint repairs and classified it as road debris damage. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Dear ****** Thank you for bringing your concern to our attention. stated that I needed to be approved through Laura Orveon Global hiring Retail Makeup Artist, Laura Mercier in Harrow Get a quote on any of the new or used vehicles from our stock. But they're also smiling. They can feel the good vibes, see people hustling and running around. You declined these repairs as they were outside of your warranty coverage. We're your number one new car dealership in the Greater St. Louis, MO area. Laura Buick GMC: Employee Directory | ZoomInfo.com His father will be here. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. Used Laura Buick GMC for Sale (with Photos) - CarGurus Bought a used 2015 GMC Sierra Denali from the business. The cancelation was complete in January. I am happy to discuss in further detail if you have any questions or concerns. Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business This company is false advertising. Used Cars; New Cars; Certified Cars . and it was probably the best experience I think I could have had. Service Manager. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Laura Buick GMC - VehicleSearch Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. . In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. This is why a proration rather than full refund is being offered. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. Great team at Laura Buick GMC. When Glen isn't managing our shop he . The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Please let my team know a convenient time for you we will get things taken care of. And followed up with everything I called about. Then why are they made available on the website for sale. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. So its up to the manufacturer to change the outcome of my experience and satisfaction. Get more reviews from your customers with Birdeye. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. Its been two weeks. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. Meet the Guys Who Make Laura GMC the Best - Laura Buick GMC Love the truck! What's really unique is you can see Jack here. The new showroom at the Laura Buick-GMC dealership. Thank you for reaching out and bringing your concern to our attention. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. This is great. Bought vehicle April 2022 with extended warranty from the borrowing institution. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Get up-to-the-minute news sent straight to your device. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. Please contact me at your convenience and we can help resolve your concerns. I have your contact information and will be in touch after the holiday weekend once I have a response. ******* *******Laura Buick GMC. What does this say about GMCs professional grade? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Beat local competitors. When you inquire online nobody contacts you. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Laura Waller - Senior Public Health Officer- Healthy Weight - LinkedIn Unfortunately the truck was sold. Waiting for response from **** or *****. They were helpful and friendly. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Both should provide you with peace of mind that your vehicle is in sound operating condition. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. Very helpful and friendly. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 Quick response and helped order my Yukon in a timely manner. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. This is a good team atmosphere, not a lot of places can say that, Powell said. Buy. Laura Chevrolet Buick GMC of Sullivan | Inviting Chesterfield, Rolla Quality Buick GMC Cadillac - 165 listings. We have offered to perform this repair again to your satisfaction at no cost to you. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. Rick DeStefane President-CEO-Owner of Reliant Care . After a week the check in light came back on. They were working with salesman David Powell, who has been selling cars for 11 years. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. Laura Buick GMC, Inc. (1.43 mi. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. BBB Business Profiles are subject to change at any time. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. Search more new GMC vehicles for sale here at Laura Buick GMC. Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. Something old and something new help Collinsville car dealership sales soar Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Laura Buick GMC, Inc. in Collinsville, IL - Autotrader Dan called me and I explained that I was pre I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 3 reviews. He's one of the new salespeople hired on since the expansion. So idk if they didn't comprehend the what I was saying? Use our search function below or click the buttons of popular models to start your search! I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. BBB Business Profiles generally cover a three-year reporting period. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. This was all explained to you by our service advisor, ***** ***, prior to work being performed. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. ***** ******General Manager***** ***** *** However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. We are happy to assist.All the best. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Join to connect Laura Buick-GMC, Inc. Report this profile . HERCULANEUM - Used, Certified Vehicles for Sale - Sapaugh The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. Very willing to work with you and help you find the right vehicle. The other items recommended were not since you did not authorize or pay for the additional repairs needed. truck with the options I was looking for on the Laura Buick/GMC website. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Clearly false advertising. International Association of Better Business Bureaus. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Laura Buick-GMC's Competitors, Revenue, Number of Employees - Owler LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd - Yelp
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