@XfinityThomasChow long does it take for someone to reply? -You are responsible for the "mast," the . Connectivity and managing Your Comcast Business network. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Find an Xfinity Location Check the status and hours of locations near you. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Our team can help get that line raised. Update on June 10, 2021. For your safety, do not touch or move the downed line. Type your message in the text area near the bottom of the window. If you absolutely need to have it removed, consult with an electrician before doing so. Then, to let us know why you're calling, say Line is down.. It's not the power line and I don't think it's the regular cable either because there's no service outage. Two delivery trucks have had close calls recently. Scroll down and select Manage Internet. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. My electric company has been out already and have told me that it is Comcast's issue. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Make the report to that person.. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Verizon Business customers. Don't touch anything or anyone in contact with a downed power line. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Some utility companies mark or paint their lines. You aren't allowed to. Press question mark to learn the rest of the keyboard shortcuts. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Sound the horn, roll down your window and call for help. Who is responsible for cable line from pole to house? I have a downed line in my front yard. Hi, @user_af7a95. Call 9-1-1 immediately to report a fallen power line. To qualify for the credit, customers must: 1. Genius. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. In the 'To' line, type "Xfinity Support" there. Press Enter to send it. Jacksonville, Florida Area. Comcast landlines are being used by homes and businesses alike. Thank you for bringing this issue to our attention. Search accounts based on account number, or chat online. A tree in my back yard has two large branches resting on the phone/TV cables. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Store Locator Status Center Check for outages and troubleshoot your services. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. In the aftermath of a major storm, be aware of hazards presented by downed power lines. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. A: Cable and phone wires dont carry current, so its safe to remove them. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. If the IP address resides on the Comcast network. We have made changes to keep employees safe so response and call times may be longer than usual. Call us at 800-477-5050. and our It's in front of my yard, and it goes across the street. Electric Lines that run from the utility pole to your residence. 3.) Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Cookie Notice Thank you for reaching out to the Digital Care Team. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. It is to be expected when weather conditions are severe. Can you direct message your name and address? Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. 5. STAY AWAY from downed power lines. Youve reached the best place and perfect person to help with virtually all of your account needs! Companies respond better when others are watching. I explained this to the rep when I called to cancel. Our team can assist with getting those downed wires raised. . Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. I don't have AT&T, or a landline. Press question mark to learn the rest of the keyboard shortcuts. Hello @ryanray.rr81 and thank you! Please send a private message with your name and service address by clicking on the chat icon so I can further assist. An official employee, such as myself or whoever is first available, will respond. Thanks! LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Welcome to the Xfinity community! Do what's best for your business. No worries, Our team can definitely help right here! Throughout our history, DISH has always put customers first. Choose the option that best describes your situation. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How does cable internet get to your house? Don't touch a downed power line or other equipment. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. In the top right corner, you'll see a little chat icon near the bell icon. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. https://corporate.comcast.com/stories/meet-our-digital-care-team. Click Continue. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. came out and verified that it isn't live. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Say "No account." A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. How do you fix an exposed wire without electrical tape? Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Reporting this to comcast seems to be a problem. I am extremely frustrated this issue has not been of the upmost importance to your company. How do I report a downed telephone line? How do I know if my home is wired for Comcast? When should we expect this to be corrected? Make sure you are signed in with your Xfinity credentials. Performance & security by Cloudflare. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . I really appreciate you being a member of the Comcast Family! The tubing will start to shrink almost right away. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Contact Customer Service at (800) 391-3000. We have all the tools to help with your cable line and make sure it gets taken care of. If the center conductor of the cable is solid copper, it carries it quite well. Immediately Call Emergency Services. My thinking, if I were to do this at my house would be that that 1.) According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. A coaxial cable is capable of carrying current. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. It's not the power line and I don't think it's the regular cable either because there's no service outage. Let us know. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. . I called but only received voice mail. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Yes, Comcast will come to your house to install the cable lines and equipment to your home. A woman in Huntington says she contacted Comcast several times about a line. and our This option is available 24 hours a day, 7 days a week. Thanks. How do I report this? Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Not a word either by phone, email or through the support chat since then. Jul 2007 - Sep 20169 years 3 months. Warn others to stay away. Occasionally there is a mix up and Comcast forgets to bury the drop. If you smell natural gas or see downed power lines please do NOT use this page. You can email the site owner to let them know you were blocked. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. 2 1 RR ryanray.rr81 Visitor 2 Messages We have made changes to keep employees safe so response and call times may be longer than usual. I suspect it's an old wire). We truly appreciate you taking the time to reach out to let us know about a downed wire. How much notice do you need to give Comcast to cancel? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Comcast Xfinity Outage Map. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. ASA, ABA, Adherence). Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . For immediate assistance, check out the Xfinity Assistant. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. For immediate assistance, check out the Xfinity Assistant. Click the direct message icon, 2. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It has been severed months ago and left hanging. If you receive overhead electric service, your electric system con- sists of the following: 1. up. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Tips in case of an outage What if my power is out? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Click the "New message" (pencil and paper) icon, 3. #iworkforComcast Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Stay put and call 911. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Report it as a hazard to your local PD, maybe they have a better contact. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Please call this number (855) 307-4896 to set up your service. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Call us anytime at. First Call 9-1-1. to Call your mayor's office. You will need to contact a tree trimming service yourself. Hello saftek and welcome, Please help before someone gets hurt. With our new Xfinity support chat, you do not need to input the name of a person. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Select Start Troubleshooting to begin your modem restart. Hope this helps you out. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Report downed power lines at 713-207-2222. I will post again here when/if I receive a reply or action is taken. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Do not send the firewall logs as an attachment. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. We ask for direct messages because we can't post personal information in public. Talk to Us. When asked if you want to order new service, say "No." You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. How do you get straight to a representative? Voting closed 14. Thank you so much for contacting our Xfinity Support Team over Reddit. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I called on 7/20/21 to report this issue and no-one has been to fix the wires. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Cookie Notice That person will tell you who the city's contact is in the Comcast governmental affairs office. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. In the top right corner, you'll see a little chat icon near the bell icon. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. To confirm, are the wires in question still low-hanging by chance? Can you please send us a Modmail message with your first and last name and full address? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. A drop-down list appears. Dial 333 to get connected to a customer service representative. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Comcast does not do tree trimming. I am a bot, and this action was performed automatically. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. How to Reach a Real Person at Comcast/Xfinity. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. New comments cannot be posted and votes cannot be cast. God forbid this huge company actually provide a phone number where you could talk to someone. Then Call Us. Call 800.288.2020 . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Whenever there is an outage, your first step is to report it via email or twitter. This post was marked as closed. We're sorry that didn't solve your issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. See how you can save when you add Comcast Business Mobile or add a new line. Emails sent with an attachment cannot be processed. The channel and its live streaming world news is available .
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