When a customer needs assistance, you quickly assess their situation. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Learn more about your EEO rights as an applicant (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Certifications are updated on a per product basis annually. Here are three trends influencing how Apple Technical Specialists work. Apple Technical Specialist Resume Example & Writing Guide Roles based in Quebec require French language proficiency. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. NOW WATCH: The 6 best new features coming to Apple computers. Review the relevant exam preparation guide for detailed instructions on how to prepare. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apples most important resource, our soul, is our people. Its a secure, shareable credential. Copyright 2000-2023 MacRumors.com, LLC. And after you've passed an exam, display your verified digital badge on any professional networking site. Just fill out the form or call us directly on 0203 507 1728. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Apple certification programs - Wikipedia What it's REALLY like to work in an Apple store:You get to work with really creative people. Apple Inc. All rights reserved. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Both full-time and part-time jobs are available. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. You get to work with really creative people. Ontario Power Generation Technical Training Specialist Salaries in Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. 50 features and changes you might have missed in macOS Ventura. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. This cookie is used for advertising, site analytics, and other operations. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. This cookie is installed by Google Analytics. We will work with applicants to make any reasonable accommodations. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. The courses are sequential, and build on skills and concepts as the user progresses. This cookie is set by GDPR Cookie Consent plugin. You have excellent time management skills and can make decisions quickly. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. It was just a few days later when I received my first follow-up call. Salrios de Training And Technical Assistance Specialist da empresa ICF Youll need to be flexible with your schedule. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. They will also learn about the software and hardware they will use on a daily basis. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. US-Technical Specialist - Careers at Apple Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Access your favorite topics in a personalized feed while you're on the go. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. click here to select a store and view pay information. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Both full-time and part-time jobs are available. Siemens Healthineers Technical Training Specialist Salaries in Setauket Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. We also use third-party cookies that help us analyze and understand how you use this website. Independent Repair Provider Program - Official Apple Support At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. I will never forget them. These cookies ensure basic functionalities and security features of the website, anonymously. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The exam costs aren't as crazy as CompTIA. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Core training took place off-site and included 15 new employees like myself. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. An Apple logo or digital badge is a seal of approval and a promise of excellence. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple Technical Expert Resume Example - livecareer.com Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. You reassure customers when delivering product diagnoses and potential solutions. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. . Apple Technical Specialists are the people who make sure that Apples products work as advertised. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. . Necessary cookies are absolutely essential for the website to function properly. Customer loyalty and satisfaction is their number one priority. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Technical Specialist Salary in India | PayScale Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. What It's REALLY Like to Work at an Apple Store - Business Insider Another perk of working there: Customers love Apple, so my days were often pleasant. Apple is a drug-free workplace. However, we cannot independently confirm if the Weibo account has a proven track record. You maintain composure and customer focus while troubleshooting and solving issues. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. See which role best matches your experience. Bing Ads sets this cookie to engage with a user that has previously visited the website. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple is an equal opportunity employer that is committed to inclusion and diversity. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Apple is a drug-free workplace. This website uses cookies to improve your experience while you navigate through the website. Apple Employee Reviews for Apple Specialist - Indeed By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. The mob used the electronics in the store to play music and record their dance routine. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple Technical Specialist Salaries in the United States Copyright 2023 Apple Inc. All rights reserved. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Save someone's day. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. I agree to the Privacy Policy & Terms and Conditions. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. The program is open to institutions in Europe, the Middle East, India, and Africa. The Apple Professional Training courses are now available at training.apple.com. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. It works only in coordination with the primary cookie. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . And be amazed by what it does for yours. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Lots of different people to learn from and meet. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. At Apple, the learning never ends, and team members continually support each other. Stay up to date with what you want to know. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Copyright 2023 Apple Inc. All rights reserved. To view your favorites, sign in with your Apple ID. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". This cookie is set by the Google. Your work hours will be based on business needs. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Yashdeep Dhanesha - Technical Support Specialist (Apple) - LinkedIn Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Come to us in your pursuit of success. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Introduce yourself, and well get in touch if theres a role that seems like a good match. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. EllisDon Corporation Technical Training Specialist Job in Mississauga Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . These cookies will be stored in your browser only with your consent. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. United States Department of Labor. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Take proctored certification exams from your home or office. Filter our Apple training by your desired technology. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. I worked for Apple in a Connecticutstore from October 2010 through May 2012. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. It lasted 10 days and was always closely monitored by a manager and a store lead employee. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Own your learning schedule with self-paced, online courses. Apple training delivers everything you need to learn about the technologyonline and on your time. Each of those locations employs over 100 people totalling about. . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Users can demonstrate their competency with two new exams and earn certification from Apple.
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