Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket. Printable luggage tags are available at the Online Check-In start page and include your name, stateroom and departure date. View all posts by . You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. Budget your payments over time, with the convenience of a single set-up and the ability to opt out at any time without penalty. Beverage Management reserves the right to revoke the package if misused. In addition, we offer transfers between select city center locations and Holland America ships in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney, as well as between airport and hotel in Anchorage and Fairbanks. ). Q How will I know when Express Docs are ready for my booking? Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Overall, users have good things to say about the service, though it does appear there can be some spotty coverage depending on your itinerary. Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Holland America Line has no control over seat assignments. Holland America Line and our local agents have spent much time in the selection of shore excursion tours. We suggest that guests visitwww.cbp.gov/travel/international-visitors/estafor additional information regarding the ESTA and VWP. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Three nights specialty dining: Ships with Tamarind receive one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Children 12 or under receive half off in our specialty dining restaurants or can select items from the kids menu for free. Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. Governmental and medical vaccination requirements vary considerably for different areas of the world, and are subject to change at any time. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head. A familiarization tour of the vessel upon arrival. Letters and postcards may be mailed from the ship while in ports of call. It is also a good idea to carry a written list of your medications in case they are lost. In most ports of call you may easily exchange your U.S. dollars into the local currency at banks, airports and major hotels. Guests may, if they prefer, use another visa service or complete the process on their own. You may take as much currency or as many monetary instruments as you wish on your trip. Get expert advice, insider tips and more. As our restart protocols continue to evolve, we have lifted the moratorium on oxygen concentrators and peritoneal dialysis effective immediately. To order Greenhouse Spa products online, visti www.timetospa.com. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. A timeline has been set that will see Starlink installed on all Royal Caribbean ships by the end of Q1 2023! We live in a digital age where social media is prevalent in many aspects of our lives. The Surf package is the cheaper of the plans but does not include streaming, the ability to send or receive photos, or use technology such as FaceTime. The line offers a choice of packages, including social media only packages, starting at $12 per day. We anticipate that your stateroom will be ready at approximately 1:00 p.m. For help finding your ideal stateroom, please call us at 1-855-932-1711. He could see the booking and only his expenses. Our extensive and award-winning shore excursions program helps you make the most of your time in port and provides you with the best transportation and guide services available. Q Will I need vouchers for my Land+Sea Journey? Changes to the air booking may require cancellation and rebooking of flights at the current available rate. Additional charges in most cases will apply for streaming or higher/longer coverage periods and can have a significant impact on the cost of your cruise experience if not booked in advance. A We recommend that you arrive at the pier approximately three (3) hours prior to ship departure time to allow sufficient time for pier-side check-in. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified. (Reconfirm international flights 72 hours prior to your departure from home.) If you plan to bring a service animal, you must call ourGuest Accessibility Dept. Mobile Phones and tablets: Passengers can make and receive calls, send and receive text messages, read emails and surf the Web on their own phones and mobile devices while the ship is at sea, via a satellite. Beverage Management reserves the right to revoke the package if misused. Our websites follow the official guidance of the World Wide Web Consortiums Web Content Accessibility Guidelines (WCAG). Q How do I set up My Account with Holland America Line? A passport is still the preferred document. Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system. You may want to take advantage of Holland America Line's Cancellation Protection Plan (CPP)because it is designed to help protect your vacation investment from loss. Changes to Restricted air reservations will result in cancellation of the entire air booking and cancellation fees up to the full cost of the ticket. To set up EZPay, please contact your travel advisor or Holland America Line at. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. In accordance with U.S. legal requirements, we are providing the following link to theU.S. Department of Transportation Cruise Line Incident Reports. Share ), Jonathon is the tech guy behind CruiseportAdvisor.com. Evening dress falls into two distinct categories: Dressy attire or smart casual. Activities are offered for kids (ages 3-7), 'tweens (8-12) and teens (13-17). This includes being cautious about the food you eat, the water you drink, and to be aware of vehicles and road conditions to prevent problems. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. She is always looking for the latest and greatest adventures onboard and ashore, enjoys researching top things to do in ports of call, and loves dressing up for formal nights. Guests who are unable to care for their basic needs (e.g. Prior to boarding, you will pass through a security checkpoint. There is no need to wait for documents to be reissued when you add a package or make a change to your booking. Open your web browser and type Login.com. MedallionNet is the Wi-Fi service of Princess cruise lines, and recently they announced some improvements to their service even to help accommodate those that might need to work while onboard. Every nautical and engineering officer on our ship has a government license either issued or approved by our flag state that confirms they have met the requirements for their position on the size of ships that we operate. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. You may also contact your travel advisor, CIBTvisas or other local visa services for assistance in determining which visas will be required for your specific cruise based on your nationality. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with. This covers most premium beers, spirits and cocktails, as well as a good selection of wines by the glass. The Holland America Line Signature Package is the cheapest alcoholic HAL beverage package. Some of the world's greatest travel highlights are within reach, both before and after your cruise. Cash is not accepted for individual transactions, e.g. Netflix or Spotify) or for video calls (i.e. Started June 21, 2021, By If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.hollandamerica.com/en_US/faq.shipboard-life.can-i-use-the-internet-mobile-phones-or-webcams-on-board.html, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Social: Per day package, $14.99. We also have several levels of suggested attire in the evenings. Once your deposit has been made, you can sign up for EZpay any time a month or more in advance of your final payment date. The charge does not apply to payments made by debit card. So, we explain everything you need to know about cruise ship internet and WiFi, as well as the costs and plans available for each cruise line. Its fleet of premium ships visits . Roll-in Shower: Staterooms J1074, K1011 & K1012. The Holland America wine policy was changed in 2021. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. Holland America Drinks Packages Explained Cruising With Wheels 14K subscribers 23K views 1 year ago Drink packages for cruises can be hard to understand. Should you need assistance in locating this information, please contact ourGuest Accessibility Department. Basic Wi-Fi is for those needing some basic email and messaging services for a more value-added cost. After clicking the Print Boarding Pass button, the screen may read Loading. Look to the top right corner. Guests can chose a Social plan, Surf plan, or a Premium plan. Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) Travelers who have not obtained ESTA approval should expect to be denied boarding on any air carrier bound for the U.S. The short answer is yesbut it differs from cruise line to cruise line. Roaming charges usually apply at sea -- depending on provider and service availability. You may wish to bring a travel alarm clock as they are not available in staterooms. Club HAL is unable to accommodate children requiring one-on-one care into programming. Flexible Fares: Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date. Any fees related to seat assignments are collected by the airline directly. Please contact the ship's Medical Center for any medication requiring refrigeration. Please attach a tag to each piece of luggage you will be checking on the cruise. You can also use Royals app without having to pay to connect to their Wi-Fi.