Care instructions are included on labels for every item, including this dress. If you dont want to deal with the hassle of using the ModCloth portal and generating and printing paperwork, you can avoid the whole process. Then, we will include a deadline in your request, and ModCloth will have to respect it. We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. We apologize for any inconvenience. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. I'm very sorry for any disappointment regarding our shipping costs. From there, pack up your unwanted items along with the return authorization. If you are not signed in with your Rewards account, you will not see this dropdown option at Checkout. I am unable to return them and now both items are no longer final sale on their site, just marked down by 30 percent. Items are mailed promptly and of good quality. How Does the eBay Return Policy Help You Deal With Unwanted Items? You can send online and store-bought order back orders via mail or take them to your nearest Men's Wearhouse store. ModCloth returns to Europe - fashionunited.com How long modcloth restock | seiplaclarcii1974's Ownd Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. I am very disappointed that there was no care label. ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in . Plus, all returns are free. 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. Domestic and international customers are also welcome to use their own postage and mail to: ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205. Referrals must purchase their items through the direct link provided to their email for you to receive referral benefits. Click "Forgot Password?" Think you have some missing money? Edit: After submitting this review I was given my refund and notified by text within 15 minutes. Complete Guide, What is a Permanent Bracelet? Returns. The company sets some restrictions when it comes to items for which they will accept your return request. Each purchase you make afterwards will contribute towards your point total. Thank you for your review! Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. I've sent 2 emails weeks ago and no replys. We will then include a deadline in your request, which ModCloth will have to honor. 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. I'm very sorry for any trouble with getting in touch with our Customer Care team. They will lose valuable customers and revenue this way. Select the Reward you would like to redeem, and click "Apply". LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile, inclusive apparel and . I've tried several times to buy blouses from Modcloth but I always stop once I get to the shipping price. I emailed them to fix it and they said they were out of the jeans that I ordered now and will send me a shipping label for the dress but refused to send packaging and expect me to get packaging for it!!! 'Free' shipping if you spend $125 is NOT free shipping. Check out a fraction of our product range that can assist you with: You can count on our apps assistance if you need to cancel any subscription, demand a refund from a company or airline, get help with utility bills, reduce your property taxes, get a tourist visa, appeal banned accounts, contact embassies, or get cash back on gift cards. Final sale items are not eligible for refund, store credit, or exchange. Just received a few items that were final sale and none of them fit. Its not uncommon to buy a product and find you dont like it, especially when youre shopping online. You should have the decency to respond back. Returning such products can be challenging. The Easy Return Label fee will be deducted from your store credit. I will never, ever order from this site again. ModCloth Return Policy | ModCloths Refund Policy | ModCloth Exchange Policy The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid. I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. Is Nasty Gal Clothing Worth It- Complete Guide Of This Band, Fashion Nova Return Policy Guide For Store and Online Purchases. What happened, ModCloth? I also apologize for any frustration with getting in touch with our Customer Care team. Orders can be shipped to: ModCloth Returns, 2250 Roswell Dr., Pittsburgh PA 15205. They are flat rates, rather than being based on cost or weight of items, and we have had to increase them over the years, due to increased internal costs. We also ensure all reviews are published without moderation. Upon joining, you'll receive 50 points! Just be sure you log in with your account to earn points, redeem points and enjoy the benefits of being a part of our community. To return a product, simply attach the provided shipping label to the return packaging and ship it back to the specified address. If it is handwash in cold water it really should be written on the label. If you live in Hawaii, Alaska, Puerto Rico, or any location outside the U.S., you cannot use Modcloths return shipping label. Step 1: Choose your order, choose your item, and tell us if you want a return (make sure to state store credits or a refund) or an exchange (be sure to state your new size/color/pattern) . I would strongly encourage you to reach out to them with this information and they would be happy to help you out! I'm very sorry for any frustration. Sign up with your email through the ModSquad Rewards page. They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. Referrals must purchase their items through the direct link provided to them to receive referral benefits. BEWARE OF SHOPPING HERE. Answered. i ordered it 12-07-2021 I ordered a parcel over a month ago. this truly irritates me because I've been buying from Mod cloth ever since they had a pop up in L.A. so again, no responses back and cant use my account. Also, the sizing can be way off. With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. In that case, address the package to Attn: ModCloth Returns, 2250 Roswell Dr, Pittsburgh, PA 15205. They are a very small team, and are currently working through extremely high volumes of emails, so responses may take a bit longer than usual. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Mind you, their ground shipping takes over 1 week for items to arrive. Ugh. Return your package via the US Postal Service or FedEx. More information about this can be found on our FAQ page, here: https://modcloth.com/pages/faqOur team is happy to assist with your account. Take your package to a FedEx store. An email notification will be sent to you once the referral order is completed. Does ModCloth accept in-store returns? Email Address or Phone Number Email Address or Phone number used when order was placed. I hope that you were able to get in touch, but if not, please reach out via phone at 888-495-9699, or via chat, by clicking the "M" icon at the bottom-right of any page you're browsing on the site. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. When you buy via links on this page, I may earn an affiliate commission. I'm sorry that we did not have your item to re-send, and for any frustration that we sadly do not have raw packaging material that we are able to send out to customers. I ordered something over a week ago and i have received no communication from ModCloth with shipping information. modcloth return label - vozhispananews.com One-of-a-kind items (including vintage) are returnable for store credit only. For more information, please visit our ModSquad Rewards page for more information. Ground Economy Shipping on Orders $150+. International point redemption is coming soon. For more information, please visit our ModSquad Rewards page for more information. If you're having any further issues, please email us at support@modcloth.com and we'll get you sorted! It sounds as though you may have had a connection issue via phone, and we'll be sure to share that with the appropriate teams. Start Your Return | ModCloth Customer Care FAQ Return Policy Start Your Return Review Guidelines Order Status Size Guide / Size Charts Bra Size Chart Community Guidelines Start Your Return For Domestic (US) returns, please click here. It will take two weeks or more from the date your return is received by Modcloth to refund you. I washed it in the delicate cycle in cold water and the polkadots on it glued together and the dress is ruined after one wearing. How Much Does It Cost to Repair a Necklace Chain? Once an order has been placed, it cannot be cancelled or changed. ModCloth Reviews | Read Customer Service Reviews of www.modcloth.com Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. 01 Days : 22 Hours : 41 Minutes : 48 Seconds Tops & Bottoms starting at $10 Free U.S. ModCloth Returns To European Market Due To New Owners, Go Global Retail. Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return. Sorry, but the page you are looking for doesn't exist. Return items must be received by us within 28 days of the shipped date to be eligible for refund. Once an order has been placed it can't be canceled or changed. Shipping and handling are nonrefundable. I am sorry to hear you had a frustrating experience with your recent return with us, but I am glad you were able to locate your tracking information, and we were able to process your refund for you. While you did purchase this item at final sale, we would not want you to keep a pair of defective pants that started falling apart as soon as you pulled them out of the package. Your email address will not be published. I'm sorry for any disappointment with your order. Vintage inspired apparel brand, ModCloth, has relaunched its shipping in Europe. plus an additional $1.95 fuel surcharge to cover the cost of transport. Please note we do not allow stacking of coupon codes, so a referral code may need to be removed to take advantage of higher discounts during site wide sales and other special events. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. You only need to do the following: Once you ship the product to ModCloth, you can sit back and leave the rest to us as we will reach out to ModCloth regarding your return. Take photos of your original packing slip receipt and the items you are returning. 0. These policies are subject to change. Packaging Requirements: You can reach the team from 9am-8pm ET, Mon-Fri, here: https://modcloth.com/pages/contact-us. It shipped and arrived. I have the right email and password but it still wouldnt let me in. Please rest assured that they are working to get replies to everyone, as quickly as they are able. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. Those products belong to the following categories: Since ModCloth is an online retailer, you can file a return request only online. We are sorry for bringing you inconvenience. In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. Write down the tracking number so you can track its journey. ModCloth Holdings LLC. When I go to the tracking link they provided via email the site (ppxtrack) is static with no updates for three weeks. Find locations. Free shipping for many products! All gift cards are final sale and not eligible to be returned or transferredinto another customer's gift card balance. Find locations. No one answers the phone, I'm on hold for hours. To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing. A member of our Care team should be reaching out via email to assist you shortly. Once you locate your order, youll select the items you want to send back along with the reason for the return. I gave it several weeks for a return to be processed but they never did. Simply make sure the items are in excellent condition and use the free return. It will take two weeks or more from the date your return is received by Modcloth to refund you. Buying a product only to realize you dont like it is not uncommon, especially when you shop online. I ordered a dress and it came in about two sizes too big. Check the table below for more info: If you dont fulfill these requirements, ModCloth will deem your items non-refundable. We are always happy to fix the issue, as best we can. Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return. If you live in the continental U.S., Modcloth will provide a return shipping label. Stores deliberately complicate the returns process because they want to prevent customers from asking for refunds. Please rest assured that our team answers all calls and emails as they come in, however, they are a small team, so there can be delays in responses, during busier times. It's extortionate compared to other online sites. Once you sign up, you can use DoNotPay to file a return request with hundreds of different companies, including T.J.Maxx, JCPenney, and Gap. S=34 inches Length . If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. Final sale items are not returnable. It is not so simple to find a way to delete your Depop account! Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Returns received by ModCloth between 31 and 90 days after the original order shipment date (as printed on your packing slip). Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. It fit very well and it was worn for the wedding. Please allow up to 14 business days for your return to be processed upon receipt at our warehouse. What you need now is an easy how-to on the Modcloth return policy. Disappointed and wont be shopping here again. If you are receiving a message that no one is available, you may be reaching out outside of their hours. Find many great new & used options and get the best deals for NEW Modcloth Skirt Landscape Print XXS Midi Hey, Soul Vista A-line Pockets at the best online prices at eBay! Free U.S. The refund will be sent to the original form of payment. The button fell off as soon as I opened the package. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Gathering paperwork for small claims court cases, Submitting a complaint to your HR department, Appealing low college financial aid offers, Protecting yourself from sex offenders near you, Mailing anything without wasting time in long lines, Enter your order number and other required information, Print the return form and the return label, Place your item inside a box together with the return form. Shipping . Sorry to hear you had such a poor experience with your high-rise flare jeans. However, if you want to return it, we need to know the item name and order number so that we can prepare it for you. The page will refresh, and the product will be added to your cart. If you dont want to wait that long, you can use DoNotPays help to accelerate the process. After our recent site update, the team was receiving extremely high volumes of incoming calls, chats, and emails, and doing their best to get back to everyone, as quickly as possible. If you dont want to use Modcloths label, you can ship the items at your own expense to: Modcloth Returns 2250 Roswell DrivePittsburgh, PA 15205. Sit back and relax while we do the work. As stated on our site, returns can take up to 14 business days to be processed after they are received back to our facility: https://modcloth.com/pages/return-policy modcloth return label How to Delete Depop Account? This person processed my refund manually but it was for $20 less than I'd paid. You also can't return pieces you've worn, washed, or damaged in some way. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. Answer Is Yes, How to Tie a Blanket Scarf? LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile . Shipping charges, except in cases where we have made a shippingerror. Incorrect items being sent is not typical, but all of our orders are packaged by hand, so mistakes can occur. Posted on Last updated: December 20, 2022. So basically, I have one dress, but I purchased two. My Kind of Casual Shift Dress | ModCloth Youll have to provide your own shipping see the address below. To make a referral, you must be logged into your Rewards account. I have written to ModCloth customer care twice and got zilch response. I hope that your order arrived and worked out for you, but if not, our Customer Care team will be glad to assist. We will definitely follow up with our returns department on this matter. Once they receive the item, ModCloth can take up to 14 business days to review your request and decide on the outcome. Your returned item must not be: They also have a list of non-returnable products. Points will be awarded to your account once your order has been fulfilled. Returns; Items (0) Content (1) Information about Returns & Price Adjustments Read More haven. to reset your password. But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method. Sorry to hear you had trouble with this dress. Please honor your words and directions that you have placed on your website and let your customers be able to contact you. Make sure to create an account before placing an order so you can receive points! You can view the official policy here. Finally, someone emailed me and said they were really sorry and overloaded. We will contact ModCloth and make sure the company respects your customer rights. Shipping and handling fees are non-refundable. modcloth return label. Not at all happy with my purchases mainly due to the poor quality of the fabric. More Ways to Shop. You can view ourPrivacy Policy hereand unsubscribe at any time. This Modcloth review will shine the spotlight . I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. Didn't offer anything to make up for the massive inconvenience!! A member of our Care team should be reaching out to you shortly to assist with this matter. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. Budget Fashionista provides this explanation of the Modcloth return policy for informational purposes only. Bear in mind that there are shipping requirements for certain products. ModCloth Label The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. modcloth return label - iou.ink From there, pack up your unwanted items along with the return authorization. You can view ourPrivacy Policy hereand unsubscribe at any time. 0/10 do not recommend. ModCloth Label NEW ARRIVALS Home / Sort - Featured Price: Lowest - Highest Price: Highest - Lowest Oldest First Newest First Color + Size + Price + Brand + Length + Clear Quick Buy Endless Possibilities Tank Top $25.00 Quick Buy Simplicity On A Saturday Tunic $29.00 New & Improved! The items you return must not be: They also have a list of products that are non-returnable. Hey, there! I'm very sorry for any inconvenience or frustration with your order, or with getting in touch with our Customer Care team. I will be sure to share your feedback with the appropriate teams. If you dont want to wait that long, you can use the help of DoNotPay to speed up the process. Address for shipping back Modcloth returns. They finally gave me a "refund" and didn't even give all my money back!!!! Thank you for sharing your experience, and we will be in touch soon! Everything You Should Know About the EZContacts Return Policy. I tried to use the chat feature on the website but it says no one is available.