The 'Pay & transfer' tab in the top menu directs you to journeys that allow you to transfer money between both your own and third-party accounts, domestically and internationally, in Hong Kong dollars and other supported foreign currencies. Hold the bottom right green button for 2 seconds to turn on the Device 2. Click My HSBC at the top lef tof the page and select Future dated bill payments. Enter a 4-6 digits10new PIN using the keypad 3. and are only available for property located in the U.S. Subject to credit approval. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile icon on top right of app screen > Security> Manage Security > Change PIN. iPhones and iPads with an operating system of iOS 13 or higher. Set up a new payee and increase transfer limit, (Details can reference to on-screen instruction), Increase the transfer limits of non-registered accounts, Make a bill payment to finance / securities / sports & leisure. If you think you won't be able to meet your promise to pay date, please contact us for more financial help. Learn more about our replacement policies. Personal Internet Banking through Global View from outside the U.S. may be limited. Customers can check which iOS version they have within their Apple device settings. Select 'Forgotten your password?' You should report it to us immediately. , which is the date your payee will receive your payment. After that, tap 'Not registered for online banking' and the app will guide you through the rest. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. The new payee instructions will be effective on the next working day when submitted before 9pm from Mon to Fri or 6pm on Sat. If you still can't log on, write down the error message and call Customer Services: Change your Personal Internet Banking password immediately then call Customer Services: You play a significant role in your own security. Start by typing the payee's name in the search box. ), hyphen (-), question mark (? You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. If you are not able to do so and require a physical Security Device, please call Customer Services at. When the battery of your Security Device is running, low, youll receive a BATT message as a prompt. You'll need to provide your bank account number, ATM PIN and identification document number that you've maintained in our bank record. If you received a message to contact us,please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. Tap the Action Button in the Navigation Bar. You can save it to your computer or print for your records. Your existing standing instructions are renamed as "Recurring transactions". Each eBill record will be retained for up to 24 months, or until you delete it. To change your PIN for the Security Device: 1. This limit is shared by all the available channels(the maximum daily transfer sub-limit for Phone banking, local ATM and overseas ATM are HKD50,000 respectively, and HKD400,000 for HSBCOnline Banking). Can I change my HSBC log on details (username and/or password) in the mobile app? You can also enter your username and password to see if you can log on. Log in to the mobile app. If a problem arises with your deposit, such as a returned check, we'll send a written notice to your primary address by US mail. Your information will not be disclosed to any third party organisations. Click the Print button at the bottom of the page to print. Click on the account the payee is linked to. No such restriction. Enter a new password and select a new security question to answer. No. For your protection, log on details can only be changed by logging on to Personal Internet Banking from your computer or laptop. Will my fingerprint or face be stored in the mobile app or anywhere else within HSBC? Press the green button on the bottom right of the device, and hold for 2 seconds. Log into your online banking. Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. For transferring funds in Hong Kong dollar to another local bank or payment service provider, depending on the clearing system used, the following charge will be applied: Waived (please note that some receiving banks may impose additional charges. You can go to the'Merchant list'page to check which merchants support the payment eReceipt. The merchant will then validate the bill owners information and get their consent. If you want to send money to a company that's not on the merchant list, or to someone else locally, we recommend using fund transfer. Please ask advice to Bank authorities if you need more information. For additional information about online security, visit HSBC's Security & Fraud Center. (The maximum monthly charge for access to real-time stock quotes is HKD250). Please note that we no longer issue a physical Security Device for Personal Internet Banking customers. "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. The document will start downloading automatically. Verify the details and tap Confirm to process the payment. A Security Device is an electronic device to generate a special, one time Security Code. Upon receipt of an e-Cheque, you (as Payee) can upload (deposit) the e-Cheque file through any of the following channels: Please watch the demo for instruction to deposit your e-Cheque. You can check your bill for lead-time information or call the merchant directly. It is an electronic certificate used by customers to support digital signing, which will ensure the integrity, authenticity and non-repudiation of a signed e-Cheque. Yes, you can choose to manually input the amount you want to pay now or simply select the overdue amount. Bill pay: Add a payee; Bill pay: Schedule a payment; Chase Mobile App Profile & Settings; Return to video catalog; Chase Mobile App Tour video. You can manage e-Cheque by log on to HSBC Online Banking, via HSBC website, or through the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). You can continue to use paper cheques, e-Cheque will not replace paper cheques. Check the details of your payment on the Review page and select Confirm to process the bill payment. If you've forgotten your password, you can reset it by selecting 'Forgotten your password?' Can I use the HSBC Mobile Banking App outside of the US? Select 'Send money internationally', then select the country or territory you're sending money to. For Hong Kong, there is no particular meaning or function associated with this design. They are indicated with the extra "Recurring Payment" remarks under the date. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. HSBC Private Bank - Frequently Asked Questions 2. On your computer, simply select the eStatement / eAdvice you want to view or save. Place the check on a dark, unreflective background/surface when taking photo. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. Keep your email address and mobile phone number up to date through Online Banking to make sure you keep receiving these reminders. If the e-Cheque has been given to the payee, we suggest you to stop the e-Cheque via HSBC Online Banking immediately. Please download a software that support PDF file to view an e-Cheque. Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. Device for Personal Internet Banking customers (except for those with accessibility needs): If you are not able to do so and require a physical Security Device, please call Customer Services at. If you input a wrong digit into the Security Device, simply press the Green buttonto delete each digit one by one. with 8 or more digits, Transfers (to yourself or to registered accounts), Global View (HSBCJade/Premier/One customers only), Equity Linked Investments and Structured Notes. After the merchant confirms your enrolment request youll be able to view your eBill and make a payment on the same platform. No, we will no longer send you paper copies of these files. When you make a one-off payment, set up a new regular payment or amend an existing payment, CoP lets you check you're paying the right person or business. It should be 5-15 characters long and you may use a combination of numbers (0-9), and/or upper and lower case letters (A-Z, a-z), and/or special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). The mobile app. You'll need to make other arrangements for future payments you still owe. We no longer issue a physical Security. Enter the amount you want to pay. Any e-Cheque deposit after the cut-off time will be processed on the next working day. Go to Daily payment and transfer limits page on Online Banking to increase or decrease your transaction limit. Your secret password should be 8-30 characters long. Serial Number is a unique number on the back of the Security Device that is linked to your HSBC Personal Internal Banking profile personally. All customers who have eligible savings accounts or current accounts are eligible to use the e-Cheque Deposit Service. You can create a new Bill Pay payee using Personal Internet Banking or the HSBC Mobile Banking App. Learn more about our replacement policies. ThePay Soon optionlets youdefer your payment up to a maximum of 7 days,or before your next payment date. Thoughtful reminders- get push notification, email and/or SMS alerts when the latest eStatements are uploaded. 3. Touch ID on Apple, and Fingerprint ID on AndroidTM, are fingerprint recognition features available on certain mobile devices, allowing you to log on to the mobile app using just your fingerprint, instead of your Digital Security Device Passcode. Copyright. Now that your payee has been set up and a first payment has been made to that payee using Personal Internet Banking, you can easily make a one-time or future-dated payment through the HSBC mobile app. 4 To qualify for an HSBC Premier relationship, you need to open an HSBC Premier checking account and maintain: A monthly maintenance fee of $50 will be incurred if one of these requirements is not maintained. Once youve set up your payee, you can use the HSBC Mobile Banking App to pay a bill or schedule a one-time payment to that payee. You can save new payee details in a transaction form by ticking the check box "Add to your payee list". You can schedule a Bill Pay payment up to a year in advance. No more than 60 days. You then submit the transaction to HSBC through the mobile app and we will process the check. Yes. Then, simply enter your account number and select the bill type (if applicable) of the merchant. Foreign currency exchange rates and local country limitations may apply. You can access to your overdue account in your account dashboard in online banking. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. Mobile Banking - Ways to Bank | HSBC UK 6. No. 4. The cheque cross border settlement limit are shared amongst e-Cheque and paper cheque issued by the same customer. You can contact usby selecting"Needmoretime" if you have difficulty repayingin the next 7 days. "New PIN CONF" will display for 2 seconds if the PIN is successfully set up. General|Logon and Passwords|eStatements and eAdvice|Pay and transfer|eBill Service|e-Cheque Services|Security Device|Transaction Signing|Collection|Investment. You cannot change future dated payment. on the Personal Internet Banking log on screen. HSBC Online Banking service will work with most internet browsers. From Your Accounts page, select the account you wish to remove the recipient from by clicking 'View Account'. Transfers completed on a business day from a checking and savings accounts after 10pm, or on a Saturday, Sunday or federal holiday will be processed on the next business day, but will be reflected immediately in the available balance. Go to the HSBC Online Banking logon page, enter your "Username" and click "Continue". 5. Your username is the name you use for identification when logging onto Online Banking and to protect your security choose one that you don't use for any other site. 03. Please note: HSBC reserves the right to cancel transactions at its discretion when initiated outside of the US. How to Add, Edit or Delete a Canadian Payee on EasyWeb - TD 1 Data rate charges from your service provider may apply. Payments from your bank account can be scheduled up to 45 calendar days in advance. Add the payee Select 'Add a new payee' twice, and then 'Next'. You can schedule a same day payment up until 4 pm ET. If your Bank-Cert has not been idled for over 1 year, it will be auto-renewed. 6. How do I switch to Touch ID/Face ID or Fingerprint ID when I am using my Security Device Passcode to log on to the mobile app? (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). Confirm the new PIN by re-entering it "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. How will I know if there is a problem with my mobile check deposit after I submit it? You can't proceed with the option because you might : i) have missed your promised due date once in the past 30 days, ii) already have an active promise on your account, The amount won't be deducted automatically from your account. We no longer issue a physical Security Device for Personal Internet Banking customers (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. If its after the transaction has gone through, contact the retailer directly to resolve it. If you need to cancel your promise to pay, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. You MUST set up the PIN before using the Security Device. What security measures can I take to protect my information when using the mobile app? If the deposit instruction is received after the cut-off time, the funds will be ready for use after clearing at 2 working days after the date of your deposit. You'll also need to have Cookies and JavaScript enabled on your browser. To learn more, speak with any HSBC Representative. However, at the time being, we are only able to provide the previous type of security device to these customers. Mortgage and home equity products are offered in the U.S. by HSBC Bank USA, N.A. Payee information cannot be edited. If you have insufficient funds, HSBC will notify you with a Secure Message, which you can access by logging onto Personal Internet Banking or the HSBC Mobile Banking App. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts. If they want to receive these, they will need to register for eStatements and eAdvice. Call Customer Services on(852) 2233 3000. You will receive a secure message within the mobile app or Personal Internet Banking if a bill payment cannot be processed. Some email providers may treat the email sent from HSBC as potential spam. Note that any pending or future payments you have set for this payee will be cancelled. If you are still using them, please consider setting up Mobile Security Key, which enables you to log on and authenticate transactions more securely and conveniently. 3. You can also enable the biometrics log on function. Select 'Account details and SMS one-time verification code'. For Hong Kong Residents, Cheque (including e-Cheque and paper cheque) in RMB are subject to the same restriction. You should also disable the auto-complete feature on your browser. Transfers from HSBC accounts from outside the U.S. may be subject to transfer fees. 10. Set up or delete a Payee; Send a Payment; Set up, amend or delete a Standing Order; . You need to use Adobe Acrobat Reader to open the e-Cheque PDF file. When you enable Touch ID log on, any fingerprint stored on your device now or in the future can be used to log on to the mobile app. You are not able to generate a valid security code for instruction verification if you do so. There are two types of Security Code generated by Security Devices with different format, which support different functions in HSBC Personal Internet Banking. This is the fastest way to transfer money between your own HSBC Hong Kong accounts immediately in Hong Kong dollars. Help | Making Payments - HSBC Channel Islands & Isle of Man HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. Frequently asked questions | Mobile banking - HSBC MY For your current account, savings account or Gold Account, you can view transactions that have taken place since your last bank statement. Download the Personal Internet Banking cancellation request form (PDF). HSBC Online Banking customers who have eligible HKD/CNY/USD current accounts are eligible to use the e-Cheque Issuance Service. Can you delete a payee? Yes. 2. You can change your transfer limit in 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Yes, as long as the merchant allows third party enrolment. Payments made by HSBC credit card before 4.30pm, Monday to Friday, are processed the same day. Select a Payee. The payment eReceipt will be issued to both enroller(s) and payer. You will also need either an ATM PIN, a phone banking PIN, an HSBC credit card PIN or SMS One Time Passcode (OTP)- this will be sent to you via SMS text message during the registration process and is only valid for a short period of time. Banking from the palm of your hand. You'll then be given a unique reference number, which you will need to call our hotline to complete the process. You can deposit as many checks as you would like as long as you do not exceed the daily and over 30-day period limits.