I reached out to Wisecars, who were really understanding of the issues I encountered. Reply from Wisecars. Please read carefully the terms of the Car Rental Agreement before signing it. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Wisecars does not own any physical locations or offices. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). The price is at end only a quarter of thee rate! These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. 2023 Wisecars. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Keep copies of all relevant documentation you are asked to complete. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. It is highly recommended to call the police even for the smallest of damages. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Amendments can only be made up to 48 hours before the pick-up time. Thanks! We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Expired or provisional licences will not be accepted. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Even worse, they've created hundreds of fake 'good' reviews to fool people. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. antes do nicio da locao - Traduo em ingls - exemplos portugus Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. If this is the case, it will be clearly stated on your voucher. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Anyone use WiseCar car rental? : r/travel - reddit Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. We will send you your rental voucher 48 hours before your pick-up time. Wisecars does not own or operate any Car Rental Companies. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Powered by, We use cookies to give you the best experience. Due to this protection, it cannot be read by any third party. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. What's Wisecars' cancellation policy? Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. In peak periods this may not be achievable. You will have to leave a deposit for the fuel. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). We do not delete personal data on the request of a third party. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. This one doesn't really need an explanation. Find out how we combat fake reviews. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. They may be needed if you wish to make a claim. This information must be sent via email and give Wisecars the relevant details of the incident. It is highly recommended to call the police even for the smallest of damages. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Wisecars will inform the complaint submitter on how to proceed if needed. In all these cases, you will receive no refund of the money you have paid. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Special price and hope that it will be the same at location. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. It is entirely up to the Car Rental Company whether they decide to do so or not. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In that case, special cancellation terms are presented during booking. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Wisecars does not own or operate any Car Rental Companies. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Read Customer Service Reviews of www.wisecars.com - Trustpilot In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. 1 year ago. Cancellation Protection can be purchased only at the time of booking and is not refundable. How To Cancel Wisecars Car Rental Comparison - JustUseApp User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Company Terms of Service - Wisecars Click on Menu "Subscriptions". The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Your voucher is normally issued 48 hours before the pick-up time. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. When picking up the car, every driver must present their licence. Trustindex ltal hitelestve. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Minimum age requirements on larger cars may also be higher at some locations. Experience right now is good only just booked will have to wait to see when I pick up the car. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. www.wisecars.com. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Powered by. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Wisecars believes in protecting your privacy. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please note, making a new booking may result in the change of the Car Rental Company. Email Protect your account with two-step authentication Send code If not, you will need to purchase the cover at the car rental company counter. If additional information is required, the process may be extended for another 28 calendar days. If you do not agree with any part of them, you must not proceed with your booking. You can also find this information on the confirmation voucher. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. In that case, the special cancellation terms are presented during booking. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Manage bookings effortlessly. DeductibleProtection covers up to EUR 1000 of your deductible. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. As with any amendments, just scroll down to the bottom of this page and create a support ticket. 6 However, please keep in mind that any changes that you make to your booking will probably change the rental price. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. In that case, please contact your bank for additional details. Some of this include complete insurance and others do not include it at all. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Please make sure you return the vehicle to the same rental company from which you collected it. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. All bookings include free cancellation up to 48 hours before the pick-up time. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: We will send you your rental voucher 48 hours before your pick-up time. Wisecars does not take responsibility for partners response times. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Dear Sara,Thank you for contacting us! No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Wisecars falsely advertised vehicles for rental on their website. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. 185. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. We clearly highlight car and van hire options with Wisecars that have free cancellation. You may also add additional drivers at the rental counter when you pick up your car. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). No charge will be made for amending your booking before the start of your rental. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Minimum age requirements on larger cars may also be higher at some locations. Reduce your carbon footprint by selecting a greener car hire option. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Renting a car and want to make sure you know how car rental works? Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. All cancellations outside of the aforementioned timeframes will not be refunded. We offer a price comparison of major and independent car rental suppliers around the world! Please make sure you return the vehicle to the same rental company from which you collected it. No charge will be made for amending your booking before the start of your rental. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Dear Allan,Thank you for sharing your customer service experience with us! In peak periods this may not be achievable. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Please read carefully the summary of the Car Rental Transaction detailed in the voucher. In that case, please contact your bank for additional details.
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