Gain a competitive advantage through automation. The people, processes, and platforms to optimize your contact center. 0000008629 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000163153 00000 n TTEC Digital hiring Director, Big Data Engineering - Remote Canada 28 44 0000002727 00000 n _W+ With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. 0000001450 00000 n 0000009592 00000 n Continuously promote a performance-driven culture and always work towards reaching for amazing. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Worldwide digital leader in CX | TTEC 0000032457 00000 n Elevated. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Learn why we use cookies and how to manage your settings. We make it a point to make sure all our employees feel valued and . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000006062 00000 n CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 0000030829 00000 n 0000010205 00000 n Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Bringing smiles is what we do at TTEC for you and the customer. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. The Company provides . 0000009179 00000 n 0000004300 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. One that tells you what is happening in the present. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000012659 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We make it a point to make sure all our employees feel valued and . ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Nagha-hire ang TTEC ng Workforce Manager sa Metro Cebu | LinkedIn hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Understand your customers on a deeperlevel. Operating Income was $168.5 Million or 6.9 Percent of Revenue. TTEC Expands Senior Leadership Team as a Springboard for Growth We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Get the agile tools to transform your total experienceone stage at a time. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. It operates through two segments: TTEC Digital and TTEC Engage. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. And disconnected customer experiences create unhappy customers. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 0000121522 00000 n 0000116155 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000119471 00000 n Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. "I am thrilled to welcome Shelly to the TTEC family. There is nothing worse than a dumb bot. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Improve your business performance in any economic environment with our rightshoring and automation approach. Learn why we use cookies and how to manage your settings. 0000031554 00000 n TTEC Holdings, Inc. is a customer experience (CX) technology and services company. About Us. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Custom built to solve your specific challenges. from 8 AM - 9 PM ET. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . Vice President, Enterprise Systems and Business Partner Services 0000001176 00000 n 0000163192 00000 n Learn why we use cookies and how to manage your settings. 0000006709 00000 n 0000116041 00000 n journeys, 5 digital transformation TTEC empowered a health benefits company to handle more calls, better andfaster. READ THE CASE STUDY. Design your CX to eliminate pain points and reduce churn. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Customer Service and Sales Representative - Work from Home in Canada TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. from 8 AM - 9 PM ET. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. practices and strategy, Want to reach more customers? Your customer's journey, guided by technology. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Consumers choose where, when and how they interact with you. Technology Ecosystem | TTEC 0000194413 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO 0000037328 00000 n ttec - YouTube Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. 0000008011 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Improve your business performance in any economic environment with our rightshoring and automation approach. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). The best outcomes. Find and engage customers across all channels to accelerate growth. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Yes, it is possible. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. 0000050107 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000009072 00000 n 0000002238 00000 n TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. TTEC Digital hiring Senior Data Scientist - Remote Canada (Excluding What are two TTEC engage products? Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 3 years or more of data analysis experience or equivalent experience.
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